Shipping Policy

📦 Processing Times

All orders are processed within 1–3 business days after your payment is confirmed. We do our best to ship orders promptly—orders placed on weekends or public holidays will be fulfilled the next working day.

Domestic Shipping (Pakistan)

We proudly ship across all major cities and regions of Pakistan, including:

Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, Quetta, and more.

Delivery Time:

• Standard Delivery: 2–5 business days
• Cash on Delivery (COD) available nationwide
• Shipping Fee: Flat rate of PKR 200 for orders under PKR 5,000
• Free Shipping on orders above PKR 5,000

🌍 International Shipping

We ship globally, including to the USA, UK, UAE, Canada, Australia, and more.

• Shipping Option Estimated Delivery Time
• International Standard 7–21 business days
• International Express 3–7 business days

*Express shipping is available in select countries. Rates are calculated at checkout.

Customs & Duties:

International orders may be subject to import taxes or duties. These charges are not included in your order total and must be paid by the recipient upon delivery.

📬 Tracking & Confirmation

Once your package ships, you’ll receive an email or SMS with your tracking number. You can monitor your shipment's progress online at any time.

💳 Payment Options

Within Pakistan: Cash on Delivery (COD), Bank Transfer, Easypaisa, JazzCash

• International: Credit/Debit Cards, PayPal (where available)

❗ Delays & Exceptions

Please allow for possible delays due to:

• High-volume seasons (Eid, New Year, etc.)
• Regional weather conditions
• Customs inspections (for international shipments)

If your order is delayed or lost, please contact us at support@novanest.com or WhatsApp us at +92-310-6035684 for assistance.

Shipping Policy

📦 Processing Times

All orders are processed within 1–3 business days after your payment is confirmed. We do our best to ship orders promptly—orders placed on weekends or public holidays will be fulfilled the next working day.

Domestic Shipping (Pakistan)

We proudly ship across all major cities and regions of Pakistan, including:

• Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, Quetta, and more.

Delivery Time:

• Standard Delivery: 2–5 business days

• Cash on Delivery (COD) available nationwide

Shipping Fee:

• Flat rate of PKR 200 for orders under PKR 5,000

• Free Shipping on orders above PKR 5,000

🌍 International Shipping

We ship globally, including to the USA, UK, UAE, Canada, Australia, and more.

*Express shipping is available in select countries. Rates are calculated at checkout.

Customs & Duties:
International orders may be subject to import taxes or duties. These charges are not included in your order total and must be paid by the recipient upon delivery.

📬 Tracking & Confirmation

Once your package ships, you’ll receive an email or SMS with your tracking number. You can monitor your shipment's progress online at any time.

💳 Payment Options

• Within Pakistan: Cash on Delivery (COD), Bank Transfer, Easypaisa, JazzCash

• International: Credit/Debit Cards, PayPal (where available)

❗ Delays & Exceptions

Please allow for possible delays due to:

• High-volume seasons (Eid, New Year, etc.)

• Regional weather conditions

• Customs inspections (for international shipments)

If your order is delayed or lost, please contact us at support@novanest.com or WhatsApp us at +92-310-6035684 for assistance.

Refund Policy

At NovaNest, we strive to provide our customers with the highest quality products and services. However, we understand that there may be instances when a product does not meet your expectations. Below is our Refund Policy outlining the procedures and conditions under which we accept returns, exchanges, and refunds.

1. Returns

• We offer returns under the following conditions:
• Return Period: Returns must be requested within [X] days from the date of delivery.
• Condition of Items: The product must be unused, in its original condition, and in its original packaging with all tags intact.
• Non-returnable Items: Certain products are non-returnable, including: [any non-returnable items on our store]

Return Process:

1. Contact us at support@novanest.com with your order number and reason for return.
2. We will provide you with a return shipping label (if applicable) and instructions.
3. Once we receive the returned item, we will inspect it for eligibility.
4. Approved returns will be processed for either a refund or store credit.

2. Refunds

Refunds are available under the following conditions:

• Eligibility for Refunds: Refunds are issued for items that are returned within the designated return period and meet the following criteria:
• The product is defective or damaged.
• The wrong item was shipped.

Refund Process:

1. Upon receiving and inspecting the returned item, we will notify you of approval or rejection.
2. If approved, a refund will be issued to your original payment method. Please note that it may take 4 to 5 business days for the refund to appear on your statement.
3. If the refund is rejected, we will return the item to you and provide an explanation.

3. Exchanges

We are happy to offer exchanges for defective or incorrect items:

• Eligibility for Exchanges: Exchanges are only available for items that are defective, damaged, or incorrect.
• Exchange Process:

1. Contact us at +(92) 310 6035684 with your order number and a photo of the defective or damaged item.
2. Once your exchange is approved, we will provide instructions for returning the item and receiving a replacement.

4. Shipping Costs

• Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
• Refunds for Shipping: Shipping charges are non-refundable, except for returns resulting from an error on our part.

5. Late or Missing Refunds

If you have not received your refund, please first check your bank account or credit card statement. If the refund is still not showing, please contact us at support@novanest.com.

6. Customer Responsibility

Customers are responsible for ensuring that returned items are in their original condition. Items that are returned in a damaged or used condition will not be eligible for a refund.

7. Exceptions

We reserve the right to refuse returns, refunds, or exchanges in the following circumstances:

• The item is not in its original condition.
• The return request is made outside the specified return period.
• The item shows signs of misuse or damage caused by the customer.

8. Contact Us

For any questions or to initiate a return, exchange, or refund, please contact us:

• Email: support@novanest.com 
• Phone: +(92) 310 6035684
• Address: novanestofficials.myshopify.com

9. Policy Updates

We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

Refund Policy

At NovaNest, we strive to provide our customers with the highest quality products and services. However, we understand that there may be instances when a product does not meet your expectations. Below is our Refund Policy outlining the procedures and conditions under which we accept returns, exchanges, and refunds.

1. Returns

• We offer returns under the following conditions:
• Return Period: Returns must be requested within [X] days from the date of delivery.
• Condition of Items: The product must be unused, in its original condition, and in its original packaging with all tags intact.
• Non-returnable Items: Certain products are non-returnable, including: [any non-returnable items on our store]

Return Process:

1. Contact us at support@novanest.com with your order number and reason for return.
2. We will provide you with a return shipping label (if applicable) and instructions.
3. Once we receive the returned item, we will inspect it for eligibility.
4. Approved returns will be processed for either a refund or store credit.

2. Refunds

Refunds are available under the following conditions:

• Eligibility for Refunds: Refunds are issued for items that are returned within the designated return period and meet the following criteria:
• The product is defective or damaged.
• The wrong item was shipped.

Refund Process:

1. Upon receiving and inspecting the returned item, we will notify you of approval or rejection.
2. If approved, a refund will be issued to your original payment method. Please note that it may take 4 to 5 business days for the refund to appear on your statement.
3. If the refund is rejected, we will return the item to you and provide an explanation.

3. Exchanges

We are happy to offer exchanges for defective or incorrect items:

• Eligibility for Exchanges: Exchanges are only available for items that are defective, damaged, or incorrect.
• Exchange Process:

1. Contact us at +(92) 310 6035684 with your order number and a photo of the defective or damaged item.
2. Once your exchange is approved, we will provide instructions for returning the item and receiving a replacement.

4. Shipping Costs

• Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
• Refunds for Shipping: Shipping charges are non-refundable, except for returns resulting from an error on our part.

5. Late or Missing Refunds

If you have not received your refund, please first check your bank account or credit card statement. If the refund is still not showing, please contact us at support@novanest.com.

6. Customer Responsibility

Customers are responsible for ensuring that returned items are in their original condition. Items that are returned in a damaged or used condition will not be eligible for a refund.

7. Exceptions

We reserve the right to refuse returns, refunds, or exchanges in the following circumstances:

• The item is not in its original condition.
• The return request is made outside the specified return period.
• The item shows signs of misuse or damage caused by the customer.

8. Contact Us

For any questions or to initiate a return, exchange, or refund, please contact us:

• Email: support@novanest.com 
• Phone: +(92) 310 6035684
• Address: novanestofficials.myshopify.com

9. Policy Updates

We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

📞 Contact Us

Have a question, suggestion, or just want to say hello?

We’d love to hear from you!

At NovaNest, your satisfaction is our top priority. Whether you need help with an order, have a product inquiry, or just want to share your feedback, our team is here to assist you.

📨 Reach Out Anytime

Email:

📬 support@novanest.com

We aim to respond within 24–48 business hours.

Phone / WhatsApp:

📱 +92-310-6035684

Available Monday to Saturday, 9 AM – 6 PM (PKT)

Instagram DMs:

📸 https://www.instagram.com/novanest_clothing_brand?igsh=aWcyMGZyaDh0b2tr

We’re active on socials and love chatting with our community!

📍 Our Location

We’re based in Pakistan and operate with love from our local studio and fulfillment center. While we currently operate online only, we’re always working toward new ways to connect with you.

🛠️ Need Help?

Check out our FAQs and Shipping Policy pages for quick answers to common questions.

Thank you for being part of the NovaNest family!

We’re here for you—just a message away. 🕊️

📞 Contact Us

Have a question, suggestion, or just want to say hello?

We’d love to hear from you!

At NovaNest, your satisfaction is our top priority. Whether you need help with an order, have a product inquiry, or just want to share your feedback, our team is here to assist you.

📨 Reach Out Anytime

Email:

📬 support@novanest.com

We aim to respond within 24–48 business hours.

Phone / WhatsApp:

📱 +92-310-6035684

Available Monday to Saturday, 9 AM – 6 PM (PKT)

Instagram DMs:

📸 https://www.instagram.com/novanest_clothing_brand?igsh=aWcyMGZyaDh0b2tr

We’re active on socials and love chatting with our community!

📍 Our Location

We’re based in Pakistan and operate with love from our local studio and fulfillment center. While we currently operate online only, we’re always working toward new ways to connect with you.

🛠️ Need Help?

Check out our FAQs and Shipping Policy pages for quick answers to common questions.

Thank you for being part of the NovaNest family!

We’re here for you—just a message away. 🕊️

Terms of Service 

Welcome to NovaNest! By accessing or using our website at novanestofficials.myshopify.com , you agree to comply with the following Terms of Service. Please read them carefully before using our services. If you do not agree to these Terms, please refrain from using our website and services.

1. Acceptance of Terms

By accessing and using NovaNest’s website and services, you agree to these Terms of Service. We reserve the right to modify or update these Terms at any time, and all such changes will be posted on this page with an updated Effective Date. It is your responsibility to review these Terms periodically for any updates.

2. Use of Our Website and Services

NovaNest provides an online platform for customers to browse and purchase products. You may use our website for personal, non-commercial purposes, subject to the conditions outlined in these Terms.

• Eligibility: You must be at least 18 years old, or have the permission of a parent or guardian, to use our website.
• Account Registration: You may need to create an account to access certain features, such as placing an order, saving items to your shopping cart, or receiving updates. You agree to provide accurate and complete information during the registration process.
• Prohibited Conduct: You may not use the website for any illegal or unauthorized purpose. This includes, but is not limited to, engaging in fraudulent activities, distributing harmful software, or violating any local or international laws.

3. Products and Orders

All products available for sale on NovaNest are subject to availability. We reserve the right to discontinue any product or service at any time without prior notice. All prices are subject to change without notice, and the total price of your order will be shown at checkout.

• Order Acceptance: Once you place an order, you will receive a confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order. Your order will only be accepted once your payment has been processed and your items are shipped.
• Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once shipped, cancellations are subject to the refund policy.
  

4. Payment

We accept various forms of payment, including credit/debit cards, PayPal, and other payment methods specified on our checkout page.

• Payment Processing: Payments are processed through secure third-party payment processors. You agree to provide accurate and complete payment information.
• Billing Information: You are responsible for ensuring the accuracy of the billing and shipping information provided. NovaNest is not responsible for any issues resulting from inaccurate details.
  

5. Shipping and Delivery

NovaNest ships products globally. Shipping costs will be calculated at checkout based on the shipping method selected.

• Shipping Times: Delivery times depend on the destination, product availability, and chosen shipping method. Please refer to our Shipping Policy for specific information on delivery times and available shipping options.
• Shipping Issues: NovaNest is not responsible for delays caused by carriers, customs, or other third-party factors. Once an item is shipped, the risk of loss or damage transfers to the customer.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, please refer to our Refund Policy for detailed instructions on how to return items.

• Eligibility for Returns: Returns are accepted within 5 to 6 days of delivery, subject to the conditions outlined in our Refund Policy.
• Refund Process: Refunds will be issued to your original payment method after the returned items have been received and inspected.

7. Privacy Policy

At NovaNest, your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of your information as described in the Privacy Policy.

8. Intellectual Property

All content, designs, logos, graphics, and other materials on NovaNest’s website are the property of NovaNest or its content suppliers and are protected by intellectual property laws. You may not copy, reproduce, or use any of the content without express written permission from NovaNest.

9. User Content

By submitting reviews, comments, or other content to our website, you grant NovaNest a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and distribute the content in connection with our website.

• Content Guidelines: You are responsible for the content you post. You agree not to post content that is illegal, offensive, defamatory, or violates any third-party rights.

10. Limitation of Liability

To the fullest extent permitted by applicable law, NovaNest will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including, but not limited to, damages for lost profits or data.

• Product Liability: Our liability for defective products is limited to the purchase price of the product. We do not assume responsibility for damages resulting from misuse or improper handling of products purchased from our site.
  

11. Indemnification

You agree to indemnify and hold harmless NovaNest, its affiliates, employees, agents, and partners from any claims, damages, or expenses arising from your use of the website, violation of these Terms, or any infringement of third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws, without regard to its conflict of law principles.

• Arbitration: Any disputes arising out of or relating to these Terms or the use of the website shall be resolved through binding arbitration. The arbitration will be conducted by a single arbitrator and conducted in the English language.
• Class Action Waiver: You agree that any claims or disputes will be resolved individually and not as part of a class or representative action.

13. Force Majeure

NovaNest is not liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, government regulations, natural disasters, or failure of suppliers.

14. Contact Us

If you have any questions or concerns about these Terms, please feel free to contact us at:

• Email: support@novanest.com
• Phone: +(92) 310 6035684
• Address: novanestofficials.myshopify.com

15. Updates to Terms of Service

We reserve the right to update or change these Terms of Service at any time. Any updates will be posted on this page with an updated Effective Date. We encourage you to review these Terms regularly.