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Refund Policy

Refund Policy

Refund Policy

At NovaNest, we strive to provide our customers with the highest quality products and services. However, we understand that there may be instances when a product does not meet your expectations. Below is our Refund Policy outlining the procedures and conditions under which we accept returns, exchanges, and refunds.

1. Returns

  • We offer returns under the following conditions:
  • Return Period: Returns must be requested within [X] days from the date of delivery.
  • Condition of Items: The product must be unused, in its original condition, and in its original packaging with all tags intact.
  • Non-returnable Items: Certain products are non-returnable, including: [any non-returnable items on our store]

Return Process:

  1. Contact us at support@novanest.com with your order number and reason for return.
  2. We will provide you with a return shipping label (if applicable) and instructions.
  3. Once we receive the returned item, we will inspect it for eligibility.
  4. Approved returns will be processed for either a refund or store credit.

 

2. Refunds

Refunds are available under the following conditions:

  • Eligibility for Refunds: Refunds are issued for items that are returned within the designated return period and meet the following criteria:
  • The product is defective or damaged.
  • The wrong item was shipped.

Refund Process:

  1. Upon receiving and inspecting the returned item, we will notify you of approval or rejection.
  2. If approved, a refund will be issued to your original payment method. Please note that it may take 4 to 5 business days for the refund to appear on your statement.
  3. If the refund is rejected, we will return the item to you and provide an explanation.

 

3. Exchanges

We are happy to offer exchanges for defective or incorrect items:

  • Eligibility for Exchanges: Exchanges are only available for items that are defective, damaged, or incorrect.
  • Exchange Process:
  1. Contact us at +(92) 310 6035684 with your order number and a photo of the defective or damaged item.
  2. Once your exchange is approved, we will provide instructions for returning the item and receiving a replacement.

 

4. Shipping Costs

  • Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • Refunds for Shipping: Shipping charges are non-refundable, except for returns resulting from an error on our part.

 

5. Late or Missing Refunds

If you have not received your refund, please first check your bank account or credit card statement. If the refund is still not showing, please contact us at support@novanest.com.

 

6. Customer Responsibility

Customers are responsible for ensuring that returned items are in their original condition. Items that are returned in a damaged or used condition will not be eligible for a refund.

 

7. Exceptions

We reserve the right to refuse returns, refunds, or exchanges in the following circumstances:

  • The item is not in its original condition.
  • The return request is made outside the specified return period.
  • The item shows signs of misuse or damage caused by the customer.

 

8. Contact Us

For any questions or to initiate a return, exchange, or refund, please contact us:

  • Email: support@novanest.com 
  • Phone: +(92) 310 6035684
  • Address: novanestofficials.myshopify.com

 

9. Policy Updates

We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.