Shipping Policy

Shipping Policy

📦 Processing Times

All orders are processed within 1–3 business days after your payment is confirmed. We do our best to ship orders promptly—orders placed on weekends or public holidays will be fulfilled the next working day.

Domestic Shipping (Pakistan)

We proudly ship across all major cities and regions of Pakistan, including:

• Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, Quetta, and more.

Delivery Time:

• Standard Delivery: 2–5 business days

• Cash on Delivery (COD) available nationwide

Shipping Fee:

• Flat rate of PKR 200 for orders under PKR 5,000

• Free Shipping on orders above PKR 5,000

🌍 International Shipping

We ship globally, including to the USA, UK, UAE, Canada, Australia, and more.

*Express shipping is available in select countries. Rates are calculated at checkout.

Customs & Duties:
International orders may be subject to import taxes or duties. These charges are not included in your order total and must be paid by the recipient upon delivery.

📬 Tracking & Confirmation

Once your package ships, you’ll receive an email or SMS with your tracking number. You can monitor your shipment's progress online at any time.

💳 Payment Options

• Within Pakistan: Cash on Delivery (COD), Bank Transfer, Easypaisa, JazzCash

• International: Credit/Debit Cards, PayPal (where available)

❗ Delays & Exceptions

Please allow for possible delays due to:

• High-volume seasons (Eid, New Year, etc.)

• Regional weather conditions

• Customs inspections (for international shipments)

If your order is delayed or lost, please contact us at support@novanest.com or WhatsApp us at +92-310-6035684 for assistance.